I'm really unsure why anyone gives Langford Russell 5 stars. I'm beyond frustrated and disappointed by the situation my husband and I have been through with them. We rented our home out for two years and paid a premium to Langford Russell to ensure we had decent tenants and that our home was taken care of. We recently moved back to the property and have been shocked by the amount of damage to the property and the battle we have to get even the smallest amount of the deposit back which at this rate, looks very unlikely. I never felt supported by Langford Russell at any point, apart from one member of the team, Robert who always replied to requests and did his best- thank you Robert. Unfortunately the rest of the team are useless. Our tenants smashed a window, destroyed our 100 year old original front door and the blind in the front room was damaged beyond repair. This is just the tip of the ice berg. I have no idea how they vet tenants or carry out inspections. I'm frustrated, upset and frankly so fed up and wanted to give some honest feedback for future customers to consider.
Poor welcome, poor communication skills after consulting with their agents. Couldn't care less if I was there. Surprised they have so many other reviews saying good things.Don't waste your time.
I cant reccomend Annie from the Bromley branch of Langford Russell enough. She was patient, kind and always willing to help without being pushy. She was extremely accomodating around my work schedule and stayed outside of work hours to view places with me. Every time a new property came on the marker, she would update me and was honest throughout the whole process about whether a house had gone under offer or was expected to within the day. If you want a letting agent that actually cares about you as opposed to the sale, Annie is truly the best person to ask for! I will be straight back to Langford Russell when I next move!
Very helpful and assisted my family in searching for a suitable apartment. Great customer service and very friendly as well. Will recommend service to anyone
An excellent experience finding a property through Langford Russell...Specifically, Melania, her hard work and dedication were second-to-none and she made the viewing and application process incredibly simple!Mel went above and beyond helping us secure a property which suited our family requirements. 10/10.Thank you Mel,From the whole family!
Langford Russell Bromley Estate Agents is a UK Real Estate Agency based in Bromley, London. Langford Russell Bromley Estate Agents is located at 19 Masons Hill, Bromley BR2 9HD, UK.
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